FAQ Section

Q. Do the crates come fully assembled?

A. Yes, all the crates come fully assembled. Please check that all doorways and walkways are wide enough to fit your crate through.

 

Q. How long after ordering will I receive my crate?

A. The lead time is generally 4-6 weeks for the crates to be made. We will give you a more accurate timescale when you order.

 

Q. How will my crate be delivered?

A. If you are close enough, I aim to deliver as many of the crates as possible myself. For deliveries further afield, we use “man and van” couriers. The delivery cost covers one man delivery, so either myself, or the courier, will need help unloading the crate. If you are unable to help, please contact us for a 2 man delivery quote.

 

Q. Is delivery kerbside, or will it be brought into the house?

A. We will do our best to get the crate into your desired location. Due to the size and weight of the larger crates, we reserve the right not to carry the crates up or down any stairs, or if we feel the route for the crate is unsafe or impractical. Such as lifting over fences. We will not be held responsible for any damage made to the crate or anything else in this process.

 

Q. Where do you deliver to?

A. At the moment, we only deliver to mainland England, Scotland and Wales. Due to the distance, please contact us for a delivery quote if you are based in Scotland.

 

Q. Can I collect my crate, instead of getting it delivered?

A. Yes. Please contact us if you wish to collect your crate instead of getting it delivered. Please double check that it will fit in your vehicle.

 

Q. What if my dog is a chewer?

A. We can fit an anti chew kit to the crates, which consists of flat and right angle, metal strips on exposed, interior edges. Please contact us to discuss this. We would also advise forgoing vented panels and wooden spindles.

 

Q. Do you accept returns?

A. Unfortunately we don’t accept returns. We have a very small workshop, with no space to store crates. Please check the dimensions will be suitable for your dogs needs.

 

Q. I would like to have a different colour paint for my crate, how can I do this?

A. Please contact us to discuss customizing your crate. Custom paint has an additional £40.00 charge.

 

Q. I would like to alter the dimensions of a crate. How can I do this?

A. Please contact us to discuss any dimension changes.